TNN ICT Managed Service
Partnering with us through our TNN ICT Managed Service offering will enable your business to increase operational efficiency, improve network security, and ensure business continuity. We offer a comprehensive solution for businesses in need of a reliable, secure and productive ICT environment. Make your ICT challenges ours and maintain focus on your core business. We aim to become an integral part of your team, enabling your success through high quality ICT solutions and services.
With the TNN ICT Managed Service, you and your team will benefit from:
Unlimited Help Desk Support
Underpinned by state-of-the art tools and systems, our TNN help desk team and portal efficiently and effectively track, manage and facilitate the resolution of service requests and incidents keeping your team productive. We drive our support process with a guaranteed response time to ensure you are being provided with the assistance when it is needed. Unlimited 24/7 help desk support is available as an option on request.
Annual Strategic Review and Plan
Your outsourced TNN ICT Manage Service team will engage with you annually to review your business needs, existing environment and priorities. A strengths, weaknesses, opportunities and threats (SWOT) analysis will be undertaken to prepare an annual strategic ICT plan to align your ICT outcomes with your business needs. Providing you a framework for improved and informed ICT decisions when the time is right for your business budget.
Proactive Network Monitoring, Maintenance and Updates
Our proactive monitoring and maintenance of your network, servers and workstations ensures that detected issues are identified and resolved before you even notice them. This ensures optimum performance of your ICT equipment yielding the best productivity for your staff. We will perform all operating system patching and system updates for all applications to ensure your workstations are always current, minimising risk to your data and optimum productivity from your investment.
Desktop Asset Management
Managing your valuable desktop and server hardware and operating systems is critical to ensuring your network is fully functioning, secure and as productive as possible. We work with you through the full life cycle of your workstation and server assets, from planning and purchasing through to retirement to ensure maximum value for you. We actively monitor the market for improved solutions and products and proactively ascertain how these could add value to your business.
Identity and Access Management
TNN will manage all of your employee and service user accounts, email accounts, settings, privileges, and subscriptions at the commencement, during and termination of their employment. You and your staff needn’t worry about how or if an employee has the right access, we make it happen. With our tried, tested and proven workflow user account management is efficient and accurate.
ICT Vendor Management
Delivering the best ICT solutions requires the coordination of multiple vendors, products and services. Our preferred vendors and supplier channels provide best of ICT assets and services delivering maximum capability and agility while minimising risk. With over 20 years’ experience coordinating ICT solutions with multiple vendors, we have the expertise, processes and networks to deliver the right solution to match your requirements.
TNN ICT Knowledge Base
When partnering with TNN you will gain access to our TNN ICT knowledge base. This is a repository of ICT best practices articles that will assist you in further enhancing your ICT system. TNN staff are available to assist in the delivery, customisation and training for existing or new articles.
Documentation and Mapping of your ICT Network
We ensure that your network is mapped and documented so we are all working with accurate information. All changes with respect additions or upgrades are always updated so providing support or locating specific pieces of equipment is simple and efficient.
Fixed Monthly Operation Expense
Obtain the TNN managed services offering for a predictable and fixed monthly rate. Let us mitigate your ICT budget risk to future proof, budget and forecast your cost for ICT services and do away with variable costs that can fluctuate wildly from month to month.
Simply put, TNN ICT Managed Service ensures your ICT solution will enable you and your staff to remain agile, perform with optimal efficiency, minimal disruptions, and significantly reduced risk.
Contact us today to learn more about how TNN can assist your business