24 x 7 helpdesk

Should your business need it, TNN offers a 24 x 7 helpdesk option that supports your business 24 hours a day, 365 days per year

The TNN 24 x 7 Helpdesk option is offered to clients as an optional extra to TNN ICT managed services agreement, which includes unlimited helpdesk support. 

If your business operates around the clock, you will need access to a 24 x 7 helpdesk to ensure your business can continue to operate in the event your ICT services go down overnight. 24 x 7 help desk support services ensure that your organisation can continue working around-the-clock and that issues are dealt with immediately, opposed to waiting for them to get resolved during business hours. 

Key functions and benefits of the TNN Managed ICT Service – 24 x 7 helpdesk option are: 

Access to help desk staff 24 hours per day, 365 days per year to support your continuous business environment
Improved staff productivity with less downtime on your ICT network
Customer focused highly qualified technical support staff to drive the efficient and effective resolution of your issues
Experienced team providing help desk support since 1996
Leveraging state-of-the art help desk tools Connectwise Manage™, Connectwise Automate™ and Connectwise Control™
The TNN help desk team apply the ITIL framework of ICT best practices to guide our service offerings. A consistent approach is applied following this incident management workflow procedure
Log your incidents via phone, email or through the Connectwise Manage™ portal
Regular and timely updates providing accurate and real time feedback on your issue

Contact us today to learn more about how TNN can assist your business