Unlimited Help Desk Support

Your unlimited help desk support team

Unlimited help desk support is offered to you as part of a TNN ICT managed services agreement and forms one of the core offerings for you and each individual staff member. When your staff need assistance to resolve an ICT issue to keep working we are here to assist.

Underpinned by state-of-the art tools and systems, our TNN help desk team and portal efficiently and effectively track, manage and facilitate the resolution of service requests and incidents keeping your team productive. We drive our support process with a guaranteed response time to ensure you are being provided with the assistance when it is needed. Unlimited 24/7 help desk support is available as an option on request.

Key functions and benefits of your TNN ICT Managed Service Unlimited help desk support are:

Improved staff productivity with less downtime on your ICT network.
Customer focused highly qualified technical support staff to drive the efficient and effective resolution of your issues.
Experienced team providing help desk support since 1996.
Leveraging state-of-the art help desk tools Connectwise Manage™, Connectwise Automate™ and Connectwise Control™.
Encounter fewer issues as our remote management and monitoring tools perform regular maintenance checks, automated fault resolution through advanced scripting and apply patch upgrades to your systems.
The TNN help desk team apply the ITIL framework of ICT best practices to guide our service offerings. A consistent approach is applied following this incident management workflow procedure.
Log your incidents via phone, email or through the Connectwise Manage™ portal.
Regular and timely updates providing accurate and real time feedback on your issue.
Remote support access to your desktop means we can quickly and easily provide assistance to identify and resolve an issue.
The option of 24x7 support 365 days a year is available upon request.

Contact us today to learn more about how TNN can assist your business